We aim to make our Events as accessible as possible. If you or one of your companions have access needs please contact [email protected] ahead of the Event to help us best prepare to support you during the show.

We are able to accommodate wheelchair and mobility scooter users as well as a wide range of other accessibility requirements at the show. Please note that because of space constraints in the screening room we are limited to two wheelchair and companion spaces for those with Immersive + Film tickets. The nearest station has step-free access from the platform to the street, and there is a 8 minute walk (0.6 miles) from the Meeting Point to the Event entrance.

Upon arrival, please ask a member of the ticket check team to call our dedicated Accessibility Host. If you’ve been in touch with us ahead of time, the Accessibility Host will already be aware of your requirements. If not, they’ll work quickly to suggest the best approach for supporting you during the show and provide you with a pre-show briefing. They will also be available throughout the show to help with any unexpected issues, although they are not able to stay with you during the whole event.

Blue Badge holders, Freedom Pass holders, and PIP/DLA recipients are entitled to a free companion ticket which may be requested via The Event Access Form. Please feel free to email [email protected] if you are unsure whether you qualify.

Guests should be prepared to stand throughout the Immersive Experience; please choose your footwear accordingly. We have seating situated throughout the venue which can be reserved on a first-come, first-served basis.

The Event:

• Includes dark spaces, loud noises, strobe and flashing lighting, smoke and haze, crowds, moments of violence, and elements that some may find triggering.
• Is suitable for pregnant women.
• Includes a selection of content without subtitles or captions.
• ncludes vegan, dairy-free and gluten-free food option.

Please alert any member of staff and/or the dedicated Accessibility Host and they will assist you with any support you require during the Event.

Limited parking is available on site for Blue Badge holders. Please fill out The Event Access Form and supply a photo of your badge and we will let you know if there is a space available.

We are able to accommodate wheelchair and mobility scooter users in the Event; access to any upper levels will be via a lift.

There is a Hearing Loop available upon request within the screening room only. To request this service please use our The Event Access Form.

From 14 September 2022 we are also pleased to be able to offer audio enhancement services within the immersive world for up to five guests who are hearing impaired and/or struggle to focus in busy environments. This service may be pre-booked using our The Event Access Form.

Pre-booked audio enhancement equipment will be available from the Accessibility Host upon your arrival. You may bring your own headphones to connect with the equipment, or we can provide headphones.

If you have booked tickets for the Immersive + Film Event you will need to return the equipment at the end of the immersive portion of the Event, prior to entering the film screening room.

From (and including) 30 October 2022 we will be offering subtitled screenings of the film on all Sunday shows (matinee and evening).

We will be offering Audio Description during the film screening for up to ten guests. You may request this service via our The Event Access Form.

Current AD dates include:
26 - 30th October & 2nd - 6th November

We welcome guide dogs and offer dog bowls, treats, and poo bags in various areas of the world. Please mention your assistance dog in The Event Access Form, at least 48 hours before the Event.

No animals other than assistance dogs will be admitted.

Your Accessibility Host upon request when you arrive at the event can provide you with an Accessibility Map for wayfinding within the venue. The map includes accessible toilets, drop-down bar locations, guide dog facilities, wheelchair and mobility scooter charging points and water refill stations. Please return the map before you leave the venue so that we may provide it to future guests.

As part of the event you may be asked to get involved with high energy or fast paced activities which may feel dangerous and overwhelming.

Guests who prefer to avoid this type of activity may request a calm play sticker as a visual signifier to our staff and cast that you are happy to participate, but would like to make your own decision to take part in the higher intensity activities. Our staff and cast will understand from the sticker that you may need to be handled with a little more care, calm and consideration. It will also help our staff and cast to steer you towards calmer and less stressful elements of the show.

We offer diabetic stickers for all guests who require their phone to track their insulin levels. This sticker indicates you are permitted to keep your phone unbagged. We kindly request that you use your mobile phone discreetly (for example, in the toilets and/or smoking area) so as not to distract other guests. Please ask a member of staff if you need help finding these areas.

Guests are not permitted to bring outside food and drink into the venue. If you require small items to increase sugar levels in emergencies, please alert us via the The Event Access Form and bring them in unopened packaging. Please be aware the items may be checked at the venue entrance.

There is a chill space available. Please ask any staff member to help you find it. It is located in an adjacent building, and guests under 18 must be accompanied by an adult. The space is available on a first-come, first-served basis.

We have foam earplugs available to any guests who are particularly affected by sound specific sensory overload or find multiple sounds intrusive or triggering. Please ask your Accessibility Host upon arrival.